Return & Exchange

Return, Exchange & Refund Policy

At Posh The Label, we want you to love every piece you purchase. If something isn't quite right, we're here to help and will always do our best to find the most appropriate solution while keeping the process fair for everyone.

 

1. Eligibility

  • Return and exchange services are available for domestic orders only.
  • Due to customs and import regulations, international orders are not eligible for return or exchange.
  • Requests must be submitted within 7 days from the date your order is received.
  • Returned items must be:
    • Unworn
    • Unwashed
    • Unaltered
    • Free from stains, perfume, or damage
    • Returned with all original tags and packaging intact

Items that do not meet these conditions may not be eligible for return or exchange.

 

2. Exchange

We are happy to assist with a one-time exchange per order, subject to stock availability.

Customers are responsible for the return shipping costs, unless the item received is incorrect or has a manufacturing defect.

Exchange requests are only available for:

  • another size of the same product and colour, or
  • another item of equal or higher value (where applicable), with any price difference to be paid by the customer.

 

3. Refund

As a general policy, approved refunds are issued in the form of store credit, valid for 6 months from the date of issue.

Store credit will be issued within 3 working days after the returned item has been received, inspected, and approved.

In exceptional circumstances, Posh The Label reserves the right to determine an alternative resolution at its sole discretion.

 

4. Sale Items

Sale items are considered Final Sale and are not eligible for return or refund.

However, we understand that finding the right fit is important. Therefore, a one-time size exchange for the exact same product and colour may be accommodated, subject to stock availability and our team's approval.

If the requested size is unavailable, the purchase will remain final sale.

 

5. Offline Purchases

Items purchased through:

  • pop-up events,
  • warehouse sales,
  • department stores,
  • consignment partners,
  • or other offline locations,

are subject to the return and exchange policy applicable at the respective place of purchase and cannot be processed through our online store unless otherwise stated.

 

6. Need Help Choosing Your Size?

We're always happy to help before you place an order.

If you're unsure about sizing, simply contact our team and we'll recommend the most suitable size based on your height, measurements, and preferred fit.

We believe that finding the right fit before purchase creates the best shopping experience.