Returns & Exchange
Return and exchange can only be process by following the term and conditions as below:
- Return and exchange only applicable for domestic order only. For International order, we do not accept any return due to tax reasons.
- The items must be return within 5 days of receiving your package with condition the item is unworn, unwashed, undamaged with original tag is intact and packaging such as tote-bag or box must be return to us as well.
- Accessories including mask, #poshjamas and scarf cannot be returned due to hygienic reasons.
- All return fees including delivery fees are borne by customer.
- For regular item, we only accept one time exchange or refund to store credit. Sale item is strictly not returnable.
- The refund will be made in the form of store credit and applicable for 6 months used.
- We will issue the store credit as soon as we received the item or within 3 working days.
- For further information or queries, please help to contact our team by WhatsApp +62 877-7179-2025 or DM us @poshthelabel
Find our address below:
POSH THE LABEL HQ
Jalan Musik Raya B 26 Kelapa Gading
Jakarta Utara 14240
Phone: +62 812-2497-7706